Terms & Conditions


Please read these Terms and Conditions carefully before the renting of any garment with Love it Loan it.

With the renting of any garment through Love it Loan it, you automatically agree and are bound to these Terms and Conditions.

 

TERMS & CONDITIONS

 

The rental is for the period of time that has been agreed upon between the customer and Love it Loan it. If you fail to return the items on time, further fees will be charged.

If the garment is not sent or dropped off within the next working day, a late fee of $10.00 will be charged to you. For weekend rentals (Saturday and Sunday) the garment will need to be returned Monday. For weekday rentals, the return date will need to be discussed and is conditional to future bookings. If you rent a garment on a weekday you must be prepared to return it the next day, before midday. 

If the garment still hasn’t arrived back to 3 working days after your booking period, you will be charged a further 100% of the rental fee. 

If the garment does not return you will be charged 150% of the retail value, to cover the cost of a replacement and lost revenue. This includes same day try ons. This replacement fee is to be determined by Love it Loan it. 

Once the item has arrived to you, you hold the responsibility to these items. Renting a garment through Love it Loan it, you agree to treat the items with care so that unnecessary damage does not occur. You will be held accountable for loss, destruction or damage to the goods due to theft, fire, major stains, rips, disappearance, or any other occurrences that may result in the product being unusable, based on our rental standards. This does not include normal wear and tear. If the item requires professional cleaning services you will be liable for these costs and will be charged appropriately.

Love it Loan it Limited remain the legal owner of the garment at all times.

If the returned garment is beyond what is considered normal wear and tear then you hereby authorise Love it Loan it Limited to charge your credit card 100% of the value of the product when originally purchased, this includes damage that occurs during a try on appointment and take home try ons. RRP is stated in the description of each product. If the damaged garment is a high demand item and/or sold out online, you will be charged 100% of the retail price and must send the garment back to us. We will assess the damage and determine future action. If any damage/rips/breakages occur to the garment you will be charged a $25 repair fee

This is at Love it Loan it Limited's discretion. 

If there is any alcohol, fake tan, makeup stains and any other extremely dirty markings, there may be a professional cleaning extra charge of $25.00 when a garment is returned in an unacceptable state. If the customer has attempted to clean the garment themselves and this has been done incorrectly, this can lead to damage and excess strain on the fabric and therefore a charge of $25.00 will be issued.

This is at Love it Loan it’s discretion.

Once Love it Loan it dispatches the garment or it has been picked up, it is out of our control what happens. We always ensure our garments are sent early so there is plenty of time for them to arrive. We have no control after the garment has been posted, so on the rare chance your garment does not arrive we can not offer you a refund. Love it Loan it takes no responsibility for your own error when selecting styles, sizes, patterns and colours. If you contact us within 24 hours of your booking this may be amended, but we cannot guarantee anything. 

If you want to cancel your booking, you must do so within 48hrs of your rental period. For example, if you have booked for the Saturday, you must contact us for a cancellation no later than Thursday. If the garment has already been posted, it must be sent back the same day as delivery for a refund. Shipping will not be refunded. This is at Love it Loan it's discretion 

If you lose or damage your pre-paid and addressed postage bag, you must send the garment back through New Zealand post via overnight courier. Contact Love it Loan it ASAP to get our return address

Once your order has been confirmed, we will uphold the agreement by delivering the garment you have ordered, in the correct style, size, pattern and colour, on the date requested to the address you have provided. We take great pride in our garments and services. We inspect them thoroughly after each rental and make sure they are clean, undamaged and ready to wear. If your rented garment is not up to standard you must contact Love it Loan it within 3 hours of receiving your garment, anything after this 3 hour period will be deemed as the customers responsibility. If your garment is incorrect you must contact us within 24 hours of delivery.

This agreement is an agreement to hire from Love it Loan it Limited and wear the garment during your rental period. The garment is a single use and is not a right for multi person wear or more than one event. If I am alerted to a situation where one rental has been worn by multiple people in one rental period, the rental fee will be charged to the original customer accordingly.

The rental fee for the products will be all charges listed on the website in connection with your rental of the products upon submitting your order for the same. In submitting your order for the products, you agree to authorise us to charge your credit card for the rental fee. Upon submitting an order we will charge your credit card the amount of the rental fee immediately. 

If you decide to cancel your rental, please contact Love it Loan it directly, as a credit may be issued at our discretion. Contact must be made within 48hours of the rental day, otherwise, you will be charged the full rental fee to cover lost revenue. Payment for an upcoming rental must be made immediately, if there is no payment within 24 hours of the agreed rental period you automatically default your rental

Love it Loan it Limited reserves the right to take all steps necessary to collect any amounts due from you as outlined in this rental agreement, including but not limited to legal action and/or using third party collection agencies. All debt collection fees will be at your expense. We would really hate to use this option, so please don’t let it happen.